Política de envío

Shippings

All orders made through our website are processed monday through friday between 10:00 am and 5:00 pm. Orders placed after 12:00 pm est on a friday will be shipped the following week.

Our warehouse are close for christmas and new years ( december 20th- january 7th) and all us or venezuelan holidays (depending on location).

Orders may not be shipped to p.o. boxes or apo/fpo addresses.

For all purchases, please allow 1-2 days for your order to be processed and shipped (certain territorial restrictions and additional fees may apply).

Basic us shipping is handled through usps and is included every time you purchase an item at www.grixoa.co. The following shipping services are free of charge:
ups ground (1-3 business days)
usps first class mail (3-5 business days)
additional rates may apply for rush deliveries and international shipments.

For shipping inside venezuela shipping is handled through mrw and zoom, for an additional fee every time you purchase at www.grixoa.co. The following shipping services are free of charge:

Pick up

Local delivery
For our customers who live in the new york city area or caracas venezuela, we can offer same-day delivery service for an extra fee. For more information about this optional service, please contact us at concierge@grixoa.co

Important information regarding international shipments:

Duties and taxes are not included in the total price at checkout. These are determined by the destination country’s customs agency once the item arrives. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If your country is not shown in the list of shipping destinations, please email concierge@grixoa.co and we will assist you with your purchase.

Please feel free to contact us if you have any additional questions at concierge@grixoa.co