Care Guide
Care
Our pieces are handmade in Venezuela with quality materials, and every single item you purchase is made to be a timelessness piece in your closet. All our materials are handpicked, and we strive for consistency and uniformity.Sometimes some irregularities compare to the website product might ocurre – which makes any item you see on the website a unique piece since they are handmade and not produced in bulks.
To keep your piece looking as good as new for the longest time, here are some of the things we do:
- Do not bleach
- Do not tumble dry
- Do not iron unless advices otherwise with low heat (110°)
- We recommend to dry clean or wash by hand.
- Store your pieces in a dry place – away from humidity. We recommend to use plastic hangers to avoid pieces getting damaged or loosing their proper fit.
- Do not bleach
- Do not tumble dry
- Do not iron
- Keep your pieces away from water or heat, direct sunlight, exposure to oils, lotions, and perfumes.
Please e-mil us if you have any additional questions or need advice regarding product care at grixoa@grixoa.co
Repairs
For all repair inquiries you can email us at concierge@grixoa.co Please include in your request: proof of purchase and a photo of the damaged item.
Grixoa stands behind all the products displayed in this website, and that’s why we’re happy to address and assist you with any manufacturing issues with our pieces. These requests are subject to our Return Policy, and should be made within the first 15 days of purchase confirmation.
If your item is damaged due to wear and tear, accidents, or other damages done by you or someone else, please email us and we’ll assess the cost of repair. All repairs are subject to shipping charges, and we reserve the right to refuse services.